Who we are
This Privacy Policy describes how Innovate 2 Sustain (“we,” “us,” or “our”), operating under the trade name ArckiTech; collects, uses, discloses, and safeguards your information when you use our services as well as different tools available on the website. Our website address is: https://arckitech.com.au.
By using the App, you consent to the data practices described in this Privacy Policy.
1. Information we Collect
We collect information you provide directly to us
- Information You Provide: When you contact us, we collect your name, email address, phone, company name.
- Project Information: When you use our services, you may provide project specifications, technology landscapes, requirements, and other data necessary to get architecture and technology inputs.
- Customer Support: When you contact us for support, we may collect your name, email address, and information about your request.
Information collected Automatically
- Device Information: We collect information about your device, such as your IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity and preferences.
- Usage Data: We collect information about how you use the App, including the features you use, the diagrams you generate, and the estimations you produce.
2. How We Use Your Information
We use your information for the following purposes:
- Communicate with You: We use your information to communicate with you about your account, updates to the App, and other relevant information.
- Marketing: With your consent, we may use your information to send you marketing communications about new features, products, and services.
- Legal Compliance: We may use your information to comply with applicable laws and regulations.
3. Data Security & Protection
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: We encrypt your information in transit and at rest.
- Access Controls: We restrict access to your information to authorized personnel only.
- Security Assessments: We conduct regular security assessments and vulnerability testing.
4. Data Sharing
We may share your information with the following third parties:
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you, with your permission.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.
5. Software & Tools Training
We may use anonymized and aggregated user data to train and improve our Estimation & AI models. We take steps to protect your privacy by removing personally identifiable information before using your data for training purposes.
6. Customer Rights
You have the following rights regarding your information:
- Access: You have the right to access your information.
- Correction: You have the right to correct any inaccuracies in your information.
- Deletion: You have the right to request the deletion of your information.
- Data Portability: You have the right to receive a copy of your information in a portable format.
- Restriction: You have the right to restrict the processing of your information.
- Withdrawal of Consent: If we process your information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us using the contact information provided below.
7. Children’s Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time.
9. Contact Us
ArckiTech – Innovate 2 Sustain Solutions Pty Ltd
Email : [email protected]
Phone : +61 448963934
Location : Innovation Hub, Level 1, 6 Hassall St, Paramatta NSW 2150, Australia